Cancellation and Refund

Cancellation & Refund Policy

Effective Date: April 27, 2026

At Rioskate, we strive to ensure customer satisfaction. This Cancellation & Refund Policy outlines the terms under which cancellations, returns, and refunds are processed.

1. Order Cancellation

• Orders can be cancelled within 24 hours of placing the order or before dispatch, whichever is earlier
• Once the order has been shipped, it cannot be cancelled
• To request a cancellation, contact us at info@rioskate.com or call +91 81989-00485

2. Return Policy

• Returns are accepted only in the following cases:
  • Product received is damaged
  • Product received is defective
  • Wrong product delivered
• The return request must be raised within 3 days of delivery
• The product must be unused, in original packaging, and in the same condition as received

3. Refund Policy

• Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund
• If approved, the refund will be processed within 7–10 business days
• Refunds will be credited to the original payment method

4. Non-Refundable Situations

• Products that are used, damaged by the customer, or not in original condition
• Requests made after the specified return period
• Items purchased under clearance or sale (if applicable)

5. Shipping Charges

• Shipping charges are non-refundable unless the return is due to our error (damaged/defective/wrong product)
• Customers may be responsible for return shipping costs unless otherwise specified

6. Contact Us

For any questions regarding cancellations or refunds, please contact us:
Email: info@rioskate.com
Phone: +91 81989-00485

By placing an order on our website, you agree to this Cancellation & Refund Policy.